Shipping Information and Returns
Shipping Information for our Cafepress Store
Products ordered from our Cafepress store are fulfilled by Cafepress. Cafepress offers several different shipping methods to meet your delivery needs. We calculate our shipping cost for each shipping method based on the type and quantity of items you order. Your shipping and handling charges are summarized at checkout and most packages in your order can be tracked via our carriers' websites.
If you have placed an order with CafePress.com you can check the current status of your order by signing into your account and viewing your Order History. You may sign in using the form at the right.
If your order has shipped, you can track your shipment by clicking directly on the "Track" button next to your order details on your Order History page. You can also check the estimated arrival dates of your order on your Order Detail page. Sign in using the form at the right to access this information.
Most packages in your order can be tracked via our carriers' websites. It may take up to 1 business day for your information to be posted on the carrier's website (from the date your order is shipped).
Please note:
Order History summaries do not include post-shipping transactions such as returns or price-adjustments.
At this time we cannot provide tracking information for international shipments.
Order tracking is available for orders placed within the last 60 days.
If there is a question about your order, cafepress will contact you by phone or email. Likewise, if you have any questions or changes to your order, please call cafepress at 1-877-809-1659.
Shipping to the US
Shipping and handling for all products (In US dollars):
(except single stickers, buttons, magnets, greeting / note cards and CD's.)
| Shipping Method | Timing (# of business days) |
1st Item | 2nd Item |
| Economy* | 7-9 business days | $5.25 | $0.50 |
| Standard | 4-6 business days | $7.00 | $0.50 |
| Premium | 3-4 business days | $13.00 | $2.00 |
| 1 Day ** | Next day if order by noon | $20.00 | $5.00 |
Because of the extra care we take to ensure your items are received undamaged and in perfect condition, posters, yard signs, banners and framed prints are shipped in separate packages. These products incur 2 1st item shipping costs.
Shipping and handling for orders containing ONLY single sticker, button, magnet, greeting / note card or CDs (In US Dollars):
| Shipping Method | Timing (# of business days) |
1st Item | 2nd Item |
| Economy* | 7-9 business days | $1.25 | $0.30 |
| Standard | 4-6 business days | $7.00 | $0.50 |
| Premium | 3-4 business days | $13.00 | $2.00 |
| 1 Day ** | Next day if order by noon | $21.00 | $5.00 |
Your items may arrive in different shipments. Depending on the type, quantity and weight of items in your order, we may pack and ship them in different packages to ensure they arrive on time and undamaged. You will never be charged more for shipping and handling than what appears at checkout. Sign into your account to track your orders.
Cafepress.com does its best to ensure your delivery arrives on time. However, delivery dates are not guaranteed and there may be a number of unforeseen reasons why your items will arrive after the estimated arrival date. Large orders (100+ items), delivery to a P.O. Box or APO/FPO address, to Hawaii, Alaska, issues to designs or media may all delay delivery of your order.
*Economy shipping is unfortunately not available for orders of more than 5 items due to our carrier's weight restrictions.
**1-Day Shipping orders received by noon EST on a business day will arrive next business day. Orders placed after noon EST will arrive in 2 business days. Large orders that contain more than 100 items or orders that contain books may require longer processing times and will arrive the next business day after they are processed and shipped.
Shipping to Canada
Cafepress offers several different shipping methods to meet your delivery needs. We calculate our shipping cost for each shipping method based on the type and quantity of items you order. Your shipping and handling charges are summarized at checkout. At this time, tracking is available for Express Shipping.
Shipping and handling for all products (in US dollars):
(except single stickers, buttons, magnets, greeting / note cards and CD's.)
| Shipping Method | Timing (# of business days) |
1st Item | 2nd Item | Duties & Taxes (GST) |
| Economy | 11-15 business days | $6.00 | $3.00 | Not included |
| Standard | 5-9 business days | $17.00 | $4.00 | Included |
| Express | 2-3 business days | $28.00 | $6.00 | Included |
Because of the extra care we take to ensure your items are received undamaged and in perfect condition, posters, yard signs, banners and framed prints are shipped in separate packages. These products incur 21st item shipping costs.
Shipping and handling for orders containing ONLY single sticker, button, magnet, greeting / note card or CD's (in US dollars):
| Shipping Method | Timing (# of business days) |
1st Item | 2nd Item | Duties & Taxes (GST) |
| Economy | 11-15 business days | $3.00 | $0.50 | Not included |
| Standard | 5-9 business days | $17.00 | $4.00 | Included |
| Express | 2-3 business days | $28.00 | $6.00 | Included |
Canadian Duties and Taxes:
Items shipped to Canada via Economy Shipping may incur duties, taxes (i.e. GST - Goods and Services Tax; PST Provincial Sales Tax; HST Harmonized Sales Tax) and customs brokers fees - please note that additional charges for customs clearance may be collected (i.e. by Canada Post) and are the responsibility of the recipient.
For Express shipping, duties and taxes are included in your checkout price. While prices are displayed in Canadian Dollars, CafePress will charge your credit card in US dollars. We recommend you check with your credit card company regarding any charges you may incur for currency conversion.
Your items may arrive in different shipments. Depending on the type, quantity and weight of items in your order, we may pack and ship them in different packages to ensure they arrive on time and undamaged. You will never be charged more for shipping and handling than what appears at checkout.
Cafepress.com does its best to ensure your delivery arrives on time. However, delivery dates are not guaranteed and there may be a number of unforeseen reasons why your items will arrive after the estimated arrival date. Large orders (100+ items), customs clearance, credit card authorization and verification, issues to designs or media may all delay delivery of your order.
Shipping to the United Kingdom
Cafepress offers several different shipping methods to meet your delivery needs. We calculate our shipping cost for each shipping method based on the type and quantity of items you order. Your shipping and handling charges are summarized at checkout. At this time, tracking is available for Express Shipping.
Shipping and handling for all products (in US dollars):
(except single stickers, buttons, magnets, greeting / note cards and CD's.)
| Shipping Method | Timing (# of business days) |
1st Item | 2nd Item | Customs Duty & VAT |
| Economy | 11-15 business days | $6.00 | $3.00 | Not included |
| Standard | 5-9 business days | $19.00 | $7.00 | Included |
| Express | 2-3 business days | $30.00 | $18.00 | Included |
Because of the extra care we take to ensure your items are received undamaged and in perfect condition, posters, yard signs, banners and framed prints are shipped in separate packages. These products incur 2 1st item shipping costs.
Shipping and handling for orders containing ONLY single sticker, button, magnet, greeting / note card or CD's (in US dollars):
| Shipping Method | Timing (# of business days) |
1st Item | 2nd Item | Customs Duty & VAT |
| Economy | 11-15 business days | $4.00 | $0.50 | Not included |
| Standard | 5-9 business days | $19.00 | $7.00 | Included |
| Express | 2-3 business days | $30.00 | $8.00 | Included |
UK Duties and Taxes:
Items shipped to UK via economy shipping may incur customs duties (If the value is over 7) and import VAT Value Added Tax (If the value is over 18). Please note that additional charges for customs clearance may be collected (i.e. by Royal Mail or Parcelforce Worldwide) and are the responsibility of the recipient.
For Express shipping, duties and VAT are included in your checkout price
While prices are displayed in GBP, Cafepress will charge your credit card in US dollars. We recommend you check with your credit card company regarding any charges you may incur for currency conversion.
Your items may arrive in different shipments. Depending on the type, quantity and weight of items in your order, we may pack and ship them in different packages to ensure they arrive on time and undamaged. You will never be charged more for shipping and handling than what appears at checkout.
Cafepress.com does its best to ensure your delivery arrives on time. However, delivery dates are not guaranteed and there may be a number of unforeseen reasons why your items will arrive after the estimated arrival date. Large orders (100+ items), customs clearance, credit card authorization and verification, issues to designs or media may all delay delivery of your order.
Delivery to Australia
Cafepress offers several different shipping methods to meet your delivery needs. We calculate our shipping cost for each shipping method based on the type and quantity of items you order. Your shipping and handling charges are summarized at checkout. At this time, tracking is available for Express Shipping.
Shipping and handling for all products (in US dollars):
(except single stickers, buttons, magnets, greeting / note cards and CD's.)
| Shipping Method | Timing (# of business days) |
1st Item | 2nd Item | Customs Duty & VAT |
| Economy | 11-15 business days | $6.00 | $3.00 | Not included |
| Express | 1-3 business days | $28.00 | $8.00 | Included |
Because of the extra care we take to ensure your items are received undamaged and in perfect condition, posters, yard signs, banners and framed prints are shipped in separate packages. These products incur 2 1st item shipping costs.
Shipping and handling for orders containing ONLY single sticker, button, magnet, greeting / note card or CD's (in US dollars):
| Shipping Method | Timing (# of business days) |
1st Item | 2nd Item | Customs Duty & VAT |
| Economy | 11-15 business days | $4.00 | $0.50 | Not included |
| Express | 1-3 business days | $28.00 | $8.00 | Included |
AU Duties and Taxes:
Items shipped to AU via economy shipping may incur customs duties and GST. Please note that additional charges for customs clearance may be collected (i.e. by Australia Post) and are the responsibility of the recipient.
For Express shipping, duties and GST are included in your checkout price.
While prices are displayed in AU Dollars, CafePress will charge your credit card in US dollars. We recommend you check with your credit card company regarding any charges you may incur for currency conversion.
Your items may arrive in different shipments. Depending on the type, quantity and weight of items in your order, we may pack and ship them in different packages to ensure they arrive on time and undamaged. You will never be charged more for shipping and handling than what appears at checkout.
Cafepress.com does its best to ensure your delivery arrives on time. However, delivery dates are not guaranteed and there may be a number of unforeseen reasons why your items will arrive after the estimated arrival date. Large orders (100+ items), customs clearance, credit card authorization and verification, issues to designs or media may all delay delivery of your order.
Delivery to Rest of World including US Territories
We welcome all our customers from around the world. Cafepress offers several different shipping methods to meet your delivery needs. We calculate our shipping cost for each shipping method based on the type and quantity of items you order. Your shipping and handling charges are summarized at checkout. At this time, tracking is only available for Express Shipping.
Shipping and handling for all products (in US dollars):
(except single stickers, buttons, magnets, greeting / note cards and CD's.)
| Shipping Method | Timing (# of business days) |
1st Item | 2nd Item | Customs Duty & VAT |
| Economy | 11-15 business days | $6.00 | $3.00 | Not included |
| Express | 2-3 business days | $38.00 | $11.00 | Included |
Because of the extra care we take to ensure your items are received undamaged and in perfect condition, posters, yard signs, banners and framed prints are shipped in separate packages. These products incur 21st item shipping costs.
Shipping and handling for orders containing ONLY single sticker, button, magnet, greeting / note card or CD's (in US dollars):
| Shipping Method | Timing (# of business days) |
1st Item | 2nd Item | Customs Duty & vat amp; VAT |
| Economy | 11-15 business days | $4.00 | $0.50 | Not included |
| Express | 2-3 business days | $38.00 | $11.00 | Included |
Duties and Taxes:
Items shipped internationally via economy shipping may incur customs duties and import tax. Please note that additional charges for customs clearance may be collected and are the responsibility of the recipient.
For Express shipping, duties and taxes are included in your checkout price
Cafepress will charge your credit card in US dollars. We recommend you check with your credit card company regarding any charges you may incur for currency conversion.
Your items may arrive in different shipments. Depending on the type, quantity and weight of items in your order, we may pack and ship them in different packages to ensure they arrive on time and undamaged. You will never be charged more for shipping and handling than what appears at checkout.
Cafepress.com does its best to ensure your delivery arrives on time. However, delivery dates are not guaranteed and there may be a number of unforeseen reasons why your items will arrive after the estimated arrival date. Large orders (100+ items), customs clearance, credit card authorization and verification, issues to designs or media may all delay delivery of your order.
Customer service and returns
Exchange & Return Policy
100% Money Back Guarantee*
If you are not satisfied with your purchase for any reason, you may
return any unused products for an exchange or refund within 30 days
of receipt.
* Flip Mino Camcorder refunds are subject to a $55 restocking fee.
To return your items contact Customer
Support . Please specify whether you want a replacement or refund.
Cafepress Address:
Cafepress.com, Inc.
Customer Service Department
1850 Gateway Drive, Suite 300
San Mateo, CA 94404
| Phone: | 1-877-809-1659
(US)
International customers, please call 1-402-517-4480 Hours Mon - Fri: 9am - 9pm EST |
